Refund policy
Last Updated: July 17, 2026
At Softinoo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refund Policy carefully before requesting a return or refund.
30-Day Returns & Refunds
You may return most eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and original contents.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be accepted.
European Union Right of Withdrawal
If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason, unless an exception under applicable law applies.
To exercise your right of withdrawal, please contact us at trendertik@gmail.com before returning your item.
Items That Cannot Be Returned
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items.
- Products that have been used, altered, or damaged after delivery.
- Any items excluded from returns under applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A brief explanation of the issue.
- Clear photos of the product and its packaging.
Once we review your request, we will arrange a replacement, exchange, or full refund where appropriate.
Refund Process
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong item. If you would like to exchange an item, please contact us before returning it.
Return Shipping Costs
If the return is the result of our mistake, such as shipping the wrong item or sending a damaged or defective product, Softinoo will cover the return shipping costs.
For all other approved returns, customers are responsible for the return shipping costs unless otherwise required by applicable law.
Original shipping charges are non-refundable except where required by law or when the return is due to our error.
Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and help resolve the issue.
Return Instructions
Please do not return any item without contacting us first.
After your return request has been approved, we will provide you with detailed return instructions and the appropriate return address.
Unauthorized returns may experience delays or may not be accepted.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been dispatched, it cannot be canceled. If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.
How to Start a Return
To request a return or refund, please contact us with the following information:
- Your order number.
- The item or items you wish to return.
- The reason for the return.
- Photos of the item if it is damaged, defective, or incorrect.
Email: trendertik@gmail.com
We aim to respond to all inquiries within 1–2 business days.
Contact Information
Softinoo
Website: https://softinoo.myshopify.com
Email: trendertik@gmail.com
Thank you for choosing Softinoo. We appreciate your trust and are committed to providing quality products, reliable service, and a smooth shopping experience.