Shipping policy
Last Updated: July 17, 2026
Thank you for shopping at Softinoo. We are committed to processing and delivering your order as quickly as possible. Please read this Shipping Policy before placing an order.
Order Processing
- Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak shopping seasons, holidays, or promotional events, processing times may be slightly longer.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Shipping Destinations
We currently ship to the following countries:
- Germany
- France
- Italy
- Netherlands
- Spain
- United Kingdom
If your country is not listed, we are currently unable to ship to your location.
Shipping Rates & Delivery Times
Germany
Standard Shipping
- €5.99
- Free on orders over €55.00
- Estimated delivery: 3–5 business days
Express Shipping
- €9.99
- Estimated delivery: 1–2 business days
European Union
Available for:
- France
- Italy
- Netherlands
- Spain
Standard International Shipping
- €13.99
- Estimated delivery: 3–5 business days
Express Shipping
- €9.99
- Estimated delivery: 1–2 business days
United Kingdom
Standard International Shipping
- €19.99
- Estimated delivery: 3–5 business days
Express Shipping
- €9.99
- Estimated delivery: 1–2 business days
Please note that customers in the United Kingdom may be responsible for customs duties, import taxes, VAT, or other fees charged by local authorities.
Shipping Costs
Shipping costs are calculated based on your destination and the shipping method selected during checkout.
Any free shipping promotions will be clearly displayed before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number (where available).
Please allow up to 48 hours for tracking information to become active after dispatch.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Public holidays
- Natural disasters or other unforeseen events
Softinoo is not responsible for delays caused by shipping carriers or customs authorities.
Customs, Duties & Taxes
Orders shipped outside Germany may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
Softinoo is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it has been shipped.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged package or product (if applicable)
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled. Please refer to our Refund & Return Policy for information regarding eligible returns and refunds.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Softinoo
Website: https://softinoo.myshopify.com
Email: trendertik@gmail.com
We aim to respond to all customer inquiries within 1–2 business days.